You can cancel your subscription at any time from your Dashboard. Click on "Manage Subscription" to access the billing portal where you can view your plan details and cancel immediately.
Go to the Sign In page and click "Forgot password?" to receive a password reset link via email.
The premium plan includes full access to all cognitive tests, detailed analysis reports, and our complete library of brain training games.
We offer a 7-day trial for $1.00. After the trial, the subscription renews at $30/month. You can cancel anytime during the trial to avoid the monthly fee.
After the 7-day trial ends, subscriptions automatically renew at $30/month unless cancelled before the trial ends. If you believe you were charged in error, email us at support@braintests.io and include the email used for your account.
Please review our Refund & Cancellation Policy at /refund. If you still need help, email support@braintests.io with your account email and a brief description of the issue. Refund requests are reviewed on a case-by-case basis.
You can request account deletion by emailing support@braintests.io from the email associated with your account. We may ask for verification to protect your privacy.
Our reports are generated automatically based on your responses and are intended for educational and entertainment purposes. If you believe there was a technical issue (e.g., answers not saving), contact support with the test name and approximate time you took it so we can investigate.
Try refreshing the page, clearing your browser cache, and disabling browser extensions (especially ad blockers). If the issue persists, tell us your device, browser, and a screenshot (if possible) at support@braintests.io.
Need more help? Our support team is available to assist you with account access, billing questions, and technical issues.
Email Us
support@braintests.ioWe typically respond within 24–48 hours.
To help us resolve issues faster, include the email used for your BrainTests account, the page you were on, and any screenshots or error messages.
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312 West 2nd Street, 3360
Casper, WY 82601